How do I cancel my Premium subscription?

How to Request a Cancellation

Send an email to [e-mail] using the email address linked to your SignUp account.

Email Format

• Subject: Premium Unsubscribe
• Body: Copy and paste one of the options below:

Option A: Cancel Premium, Keep My Account Active
"Please cancel my Premium subscription, but keep my SignUp account active. I understand that my activity data will remain intact, and I can continue using the Basic (free) Plan or upgrade again at any time."

Please include:

1. Your SignUp account email address
2. Payment email address
3. A brief reason for canceling (to help us improve our service)

Option B: Delete My Account Permanently
"Please delete my SignUp account. I have removed all activities and assignments and understand that this action is permanent."

Please include:

1. Your SignUp account email address
2. Payment email address
3. A brief reason for canceling (to help us improve our service)

You’ll receive an auto-acknowledgment email with a ticket number once we receive your request.

Cancellation Policy

• If you cancel within 14 days of upgrading, you are eligible for a full refund—just email [e-mail] with your request. No questions asked.
• If you cancel after 14 days, your subscription will not renew for the next billing cycle (monthly or annual).
• When you cancel, your account will revert to the Basic (free) Plan. Your Premium data will be saved, and you can re-upgrade anytime to restore Premium features.

Need Help?

For assistance, email [e-mail] and include:

• Your SignUp Organizer email address
• Payment email address
• A brief description of the issue