We’re here to help and make it easy to get the answers you need; but as a primarily free service helping millions of people do good, we don’t have instant phone support. Here’s how we can help you:
1. Search our help system for frequently asked questions. If you don't see the answer you're looking for, click the orange "Support" button (look to the left) to ask us your question. We're great at answering questions via email and typically respond to all support inquiries within 24 hours.
2. Check out our Quick Tip Videos for key features and suggestions on how to plan and manage your SignUps.
3. Attend one of our free coaching webinars to learn more about how SignUp.com works and ask questions – there’s one almost every week: Register Here >
4. Reply back via email and let us know more about your question and organization. We’re great at answering questions and resolving concerns through our help system – really.
5. Request a coaching call to receive one-on-one support. If you would like to pursue a coaching call, please send us a note and let us know more about your questions and needs. So we can match you to the best coach, please follow this format:
Subject: Coaching Call Request
Please tell us...
· a little bit about your question and your organization
· your time zone
· your phone number
· what time of day is best to reach you (please give a 2+ hour window)
Coaching calls are generally scheduled 2-3 business days out and include using an online meeting service to share a computer screen.