Welcome back to a new school year! This guide answers common questions for returning Campus Plan members as you set up for the year ahead, including:
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Do we need to upgrade our school’s plan again?
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Will we receive a new Campus Plan Promo Code, or do we continue using the old one?
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What should I do if I can’t find our Campus Plan code?
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How can we remove Organizers who didn’t return this year?
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How do we add new Campus Leaders and Teachers to the plan?
Read on for step-by-step instructions to get your Campus Plan ready for the new school year!
1. Do we need to upgrade our school’s plan again?
For the majority of our Campus Plan members, electronic subscriptions automatically renew. If you sent a check for payment, had a P.O., or received an electronic invoice, your Campus Plan will NOT auto-renew.
You can check your Plan’s status by logging into SignUp, navigating to the Profile page of the Campus Plan Admin's account, and viewing the Account Type section in the middle of the page.
- If your account says “renews on xx/xx/xx” your account will automatically renew.
- If your account says “expires on xx/xx/xx”, you will need to re-upgrade on or before that date.
To pay by check or to request an invoice for P.O., please contact our Support team:
To: support {at} SignUp.com
Re: Renew our Campus Plan subscription
Our Campus Plan is due to expire on (insert date) and we would like to renew for another year. The Campus Plan administrator is (insert email). Please invoice us at (email address to send invoice).
2. Will we receive a new Campus Plan Promo Code, or do we continue using the old one?
You will continue to use the same School License Promo Code from year to year as long as your subscription auto-renews or you complete the PO/Invoice/Payment process before your expiration date.
3. What should I do if I can’t find our Campus Plan code?
When you first upgraded, an email was sent from mail@SignUp.com to the Campus Plan Admin with your Campus Plan License Promo Code. Please search your email account for an email from mail@SignUp.com with the keywords ‘Campus Plan’.
If you still can’t find it, please contact our Support team and share the following:
To: support {at} SignUp.com
Re: Find my Campus Plan Code
Please resend our Campus Plan code.
Email address of the upgraded Campus Plan Admin account: enter email address
The full school name: enter school name
4. How can we remove Organizers who didn’t return this year?
Each Campus Plan includes up to 150 upgrade "seats" for your account. To review the current upgraded members, log in to SignUp using a computer or tablet and navigate to the My Tools tab. Select My Organizations and click on your Campus Plan's School Name.
At the top of the screen, Filter by All Organizers, review the list and then remove anyone who should no longer be affiliated with your school or organization by clicking the Tools pull-down menu.
5. How do we add new Campus Leaders and Teachers to the plan?
- Have a few new teachers and leaders - share your School License Code and the link to this help article for new leaders to upgrade themselves: How do I upgrade my account with the Campus Plan Promo Code?
- Have several new teachers and leaders - send us a spreadsheet (.csv or .xls) listing teacher/leader first name, last name and email address and we will register new accounts (if needed) and upgrade everyone with your Campus Plan Promo Code. Send the spreadsheet to support {at} SignUp.com.
See also:
Setting up School-Wide SignUp Events (Back to School Events)